Service Desk Manager Training Introduction
Service Desk Manager Training provides a thorough understanding of service desk management and leads to a globally recognized qualification. This is a highly interactive course which from the beginning involves students via exercises, discussions, & presentations. The course reviews the student’s understanding of the Service Desk or Support environment and their pivotal role within the organization whilst promoting a greater understanding of the current marketplace and the responsibilities of the Service Desk Manager.
WHY Service Desk Manager?
- The beginning involves students via exercises, discussions, & presentations which from this is a highly interactive course.
- The course reviews concepts about Building the Right Conceptual Model, Business Integration, Service Culture, Examine motivational theories.
- How they apply within the workplace by analyzing people knowledge & skills.
- Improving organizational professional & leadership development
- To improve and enhance the Service Desk function, their own skills & the skills of their team Students complete the course having developed plans.